Unhoused Action Plan 2026: Survey

This Site is owned and operated by The Corporation of the City of Niagara Falls (the “City”) using software licensed from Social Pinpoint. We take appropriate measures to safeguard personal information and use encryption, access controls, and other security measures to protect it. For details on what personal information we may collect and access, please refer to Social Pinpoint's Privacy Policy.

Users have the right to access, correct, or delete their personal information, subject to certain exceptions. For details on how to exercise these rights, or for any questions or concerns about our privacy practices, please contact us in writing at letstalk@niagarafalls.ca

The user specifically acknowledges that the City is subject to the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. M.56, and that the City may be compelled by law to disclose certain information provided by the user.

This privacy policy may change from time to time, and any changes will be communicated to users through the Site.

The following Terms and Conditions (the “Terms”) govern the use of Let’s Talk Niagara Falls (the “Site”). The software platform is owned by Social Pinpoint Inc. (SPP) and operated by the City.

By accessing and using this Site, you are choosing to accept and comply with the Terms presented throughout this policy as well as the Moderation Policy. These Terms apply to all visitors and users of this Site. Linked sites, affiliated services or third-party content or software have their own terms that you must comply with. If you disagree with any of the Terms presented in this policy, you may discontinue using the Site immediately.

If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms (including the Moderation Policy).

What are the conditions with a user's account?

While using the Site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our Site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this Site and for any activities done under that password. Unauthorized use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.

We are not responsible for the content on the Site that has been provided by the users of the Site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the Site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Users should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.

What do we require from our users?

You must understand and agree that, without limitation:

All information, data, images and other materials are the sole responsibility of the user from whom the content originated;
You are prohibited from advertising or offering to sell or buy any goods and services;
You cannot transmit content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware;
You cannot collect or store personal data about other users of the Site;
You cannot impersonate any person or entity;
You cannot interrupt or interfere with the Site or servers or networks connected to the Site; and
You cannot attempt to gain unauthorized access to the Site or other user accounts.

Can your account be suspended or terminated?

We may terminate or suspend access to the Site and/or your account immediately, without prior notice including, without limitation, if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the Site.

If you want to terminate your own account, please send an email to letstalk@niagarafalls.ca

Governing Law

These Terms shall be governed in accordance with the laws of the Province of Ontario without regard to its conflict of law provisions.

Indemnification

The City, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this policy and/or any breach of your representations and warranties set forth above.

What content do we own?

This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of the City and its suppliers and licensors. The City owns and retains all proprietary rights in the Intellectual Property. All Intellectual Property in the content of this Site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.

Any original content that you submit or post on our Site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-Share Alike 4.0 License.

Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell or distribute any of the Intellectual Property on this Site.

We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our Site. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.

Disclaimer and warranties

Users must agree that use of the Site is at your own risk. We make no warranty that the Site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the Site is done at their own risk and are responsible for any damages to their computer system or loss of data.

What happens if these terms change?

We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our Site after those revisions become effective, you agree and will comply with the revised terms. If you do not agree to the revised terms, please discontinue using our Site.

Contact us

If you have any questions about these Terms, please contact us at letstalk@niagarafalls.ca

Thank you, your account has been created.

Completing the questions below helps us better understand the diverse range of people who contribute their ideas. The questions are optional.

Postal Code

Year of Birth

What is your connection to Niagara Falls? Please select all that apply

I live in Niagara Falls

I work in Niagara Falls

I own a business in Niagara Falls

I attend school in Niagara Falls

I spend time in Niagara Falls but I don’t live in Niagara Falls

Topics of Interest Please select all that apply

I would like to receive email updates on engagement opportunities from the City of Niagara Falls

Unhoused Action Plan 2026

Share Your Ideas. Shape Our Community.

Ready to have your say?