In-Person Access to City Services

Services will continue at alternate locations, including the Wayne Thomson Building and MacBain Community Centre.

MacBain Community Centre

Residents are encouraged to use the MyCity Customer Service Desk at MacBain Community Centre for in-person payments and inquiries. Our cashiers accept payments for tax and water bills, parking tickets, parking permits, bus passes, and dog licences.

At this office, you can also set up pre-authorized payments for your water bills and property taxes.

Ample FREE parking is availble

  • Where: MacBain Community Centre
  • Address: 7150 Montrose Road
  • Hours: Monday to Friday, 8:30 am – 4:30 pm
  • Parking: Free parking is available on site.


Wayne Thomson Building

During the renovations, the Finance and Clerks departments will temporarily be located in the Wayne Thomson building, a short walk from City Hall. Street parking is available.

  • Where: Wayne Thompson Building
  • Address: 4343 Morrison Street
  • Hours: Monday to Friday, 8:30 am – 4:30 pm
  • Parking: Details
Wedding ceremonies will still be facilitated outside.


Contact the City

View the department-wide contact list for specific service inquiries.