2025 Asset Management Plan Engagement Summary: Phase One
Our Asset Management Plan (AMP) guides how we prioritize and balance every asset for the long term. We are in the process of updating that Plan, which we are required to do through Ontario O. Reg. 588/17. This regulation guides municipalities and requires us to carefully assess and update our approach to delivering critical services for the long term, including our water, transportation, stormwater, and wastewater systems, as well as other public assets such as recreation facilities and parks.
We received your feedback to inform this update. The City wants to ensure that the services you rely on—clean water, safe roads, efficient stormwater management, and more—continue to meet your needs and those of future generations. We engaged with the community to ask what levels of service you expect, how satisfied you are with what we are doing now, and where your priorities are for the future.
Pop-up engagement sessions
Our project team hosted several pop-up engagement sessions where residents could ask questions, fill out the survey in person and learn about Proposed Levels of Service.
We met with members of the community at several locations:
- Sunday, January 5: MacBain Community Centre, 10:00 am - 2:00 pm
- Tuesday, January 7: Gale Centre, 4:00 pm - 9:00 pm
- Thursday, January 9: Victoria Avenue Library, 4:00 pm - 8:00 pm
- Tuesday, January 14: MacBain Community Centre, 4:00 pm - 7:00 pm
- Thursday, January 16: Gale Centre, 4:00 pm - 8:00 pm
- Saturday, January 18: Victoria Avenue Library, 11:00 am - 3:00 pm
- Wednesday, April 16th: MacBain Community Centre, 4:00 pm - 7:00 pm
Preliminary engagement results are in!
- 82% of respondents preferred the City’s services to be similar to a family diner service level over fast food or white tablecloth dining.
- 60% of respondents would accept an increase in taxes and/or fees to support necessary improvements
- Preference to prioritize core infrastructure services
- Please check out a full summary of the results here: 2025 Levels of Service Asset Management Plan Engagement Results Summary
Service Area Findings
| Service Area | Key Findings |
| Transportation | Increase the condition of paved roads and sidewalks and increase road/sidewalk maintenance |
| Water | Maintain service levels; most respondents are satisfied with the current service and would not want to see an increase in their water bill. |
| Wastewater | Maintain service levels, satisfied, 80% have not experienced a sewer backup in <5years. |
| Stormwater | Maintain service levels; 20% are experiencing road flooding annually. |
| Recreation, Culture, Cemeteries & Facilities | Maintain service levels with similar responses across cemeteries, recreation, park facilities, administrative facilities, etc. Recreation Facilities were identified as needing the most improvement in this category. The willingness to fund these two services. |
| Fire Services | Maintain service levels at a 65% satisfaction level. 25% said decreased service levels. |
| Parks, Trails & Natural Assets | Maintain service levels: the majority of respondents were satisfied with services. Parks were identified in need of the most improvement in this category. |
Next steps
- Formalizing Proposed Levels of Service (PLOS)
- Development PLOS Financial Plan
- Stakeholder Consultation on PLOS Financial Plan & Willingness to Pay
- Implementation Plan Development
- Performance Modeling & Data Management
- Finalize PLOS Asset Management Plan (AMP)
- CAO & Council Approval of PLOS AMP
- Submission of the PLOS AMP to the Ministry of Infrastructure by July 01, 2025
And the WINNERS of the survey contest have been chosen. Congratulations to the winners and thank you to everyone who participated in the survey!
- Heather
- Don
- Jose
- Jane
- William
