Tell us your priorities for the Asset Management Plan
About the City's $2.7 billion in assets you use every day
Every day, as a resident of Niagara Falls, you take advantage of a City asset. It might be the roads you drive on, the sidewalks and trails you walk on, the public pool you swim in, or how you access clean drinking water. These are some examples of the $2.7 billion in assets the City manages. We maintain, upgrade or replace these assets as one way we deliver value to taxpayers and improve the quality of life in our city.
Have your say in shaping your community's future!
Our Asset Management Plan (AMP) guides how we prioritize and balance every asset for the long term. We are in the process of updating that Plan, which we are required to do through Ontario O. Reg. 588/17. This regulation guides municipalities and requires us to carefully assess and update our approach to delivering critical services for the long term, including our water, transportation, stormwater, and wastewater systems, as well as other public assets such as recreation facilities and parks.
We need your feedback to inform this update. The City wants to ensure that the services you rely on—clean water, safe roads, efficient stormwater management, and more—continue to meet your needs and those of future generations.
We want to know what levels of service you expect, how satisfied you are with what we are doing now, and where your priorities are for the future.
Pop-up engagement sessions
Our project team will host several pop-up engagement sessions where residents can ask questions and fill out the survey in person.
We look forward to seeing you at the following sessions:
- Sunday, January 5: MacBain Community Centre, 10:00 am - 2:00 pm
- Tuesday, January 7: Gale Centre, 4:00 pm - 9:00 pm
- Thursday, January 9: Victoria Avenue Library, 4:00 pm - 8:00 pm
- Tuesday, January 14: MacBain Community Centre, 4:00 pm - 7:00 pm
- Thursday, January 16: Gale Centre, 4:00 pm - 8:00 pm
- Saturday, January 18: Victoria Avenue Library, 11:00 am - 3:00 pm
Asset Management is not just about maintaining assets. It’s also about delivering value in a structured, predictable way that aligns with the community’s needs and priorities. This is what we call Levels of Service.
Levels of Service define the quality, reliability, and availability of public services that our infrastructure delivers. It is measured in three ways:
- Community feedback
- How well the asset performs as it’s meant to
- The activities that support those assets and services.
Understanding what level of service the community expects—and what it’s willing to support financially—helps us balance the costs, risks, and benefits of service delivery so that we can manage the City’s assets in a customer-focused way for the long term.
Over the past three years, we’ve heard from the community through our budget surveys, which help inform our asset management planning.
You have consistently told us that we should prioritize maintaining essential services while seeking a balanced approach to funding and development.
Respondents told us they prefer increased services for road maintenance, water, sewer and stormwater services and that we maintain current service levels for recreation programming, libraries, and facility maintenance.
Feedback about how we should fund services varied. Some residents (31.8%) prefer to minimize tax increases even if it results in reduced services. Others (68.2%) support moderate tax increases to maintain and invest in services.
- Future-Ready Infrastructure: The 2025 AMP is about setting realistic service levels for key asset categories, such as: transportation, water, wastewater, stormwater, parks & trails, etc. By sharing your input, you help ensure that we are making informed decisions about maintaining and upgrading essential infrastructure.
- Sustainability & Accountability: We’re committed to transparent decision-making. Your feedback will guide how we balance the City’s assets needs with our financial capacity, ensuring responsible use of your user fees and tax dollars.
- Community-Centered Solutions: Your insights are vital as we develop a lifecycle management strategy for our assets. Help us prioritize investments and maintenance to preserve the services that matter most to you.
- Your Voice, Your City: Niagara Falls is home to a diverse community, and we want to hear from as much of the community as possible. Your unique perspectives are essential to building an AMP that reflects the collective priorities of the City.
We want to hear from you!
Complete the survey by Friday, January 31st and enter your email for a chance to win one of five $50 gift certificates!
Questions & Comments
We want to hear from you! Please leave your questions or comments, and the project team will be happy to reply. Because questions will be shared publicly, please avoid including personal information, such as an address. Thank you!
