Residential Water Meter Replacement Program

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The City is replacing all residential water meters throughout Niagara Falls. The Water Meter Replacement program will ensure the continued accuracy of customers' water bills and improve reading efficiencies.

Neptune Technology Group has been contracted by the City to upgrade all residential water meters over the next two years, neigbourhood by neighbourhood. Homeowners will receive correspondence from the Neptune Technology Group when they are heading to your neighbourhood. Homeowners will need to respond by booking a water meter replacement appointment at a time convenient for you. Installation of the new water meter is free.

Neptune staff will not come to your door without an appointment. If anyone claiming to be from Neptune shows up at your door seeking access to your home without an appointment, you should call Environmental Services immediately at 905-356-1355 to confirm that it is a legitimate visit.

This is a mandatory program in accordance with Municipal By-law 2016-108.

The City is replacing all residential water meters throughout Niagara Falls. The Water Meter Replacement program will ensure the continued accuracy of customers' water bills and improve reading efficiencies.

Neptune Technology Group has been contracted by the City to upgrade all residential water meters over the next two years, neigbourhood by neighbourhood. Homeowners will receive correspondence from the Neptune Technology Group when they are heading to your neighbourhood. Homeowners will need to respond by booking a water meter replacement appointment at a time convenient for you. Installation of the new water meter is free.

Neptune staff will not come to your door without an appointment. If anyone claiming to be from Neptune shows up at your door seeking access to your home without an appointment, you should call Environmental Services immediately at 905-356-1355 to confirm that it is a legitimate visit.

This is a mandatory program in accordance with Municipal By-law 2016-108.

  • Summer 2021 Update

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    The water meter replacement program is in its final weeks, with your help we’re now 93% complete! If you have not made your appointment please contact Neptune Technology Group at 1-800-667-4387.

  • Spring 2021 Update

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    As of June 2021, the Water Meter Replacement program is in full operation. The program is now 85% complete! If you have not booked your appointment please contact Neptune Technology Group at 1-800-667-4387.

  • Stay-at-Home Order Update

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    Water Meter Replacement Program Update (during the Stay-at-Home order):

    • The water meter replacement program is continuing for those residents with previously booked appointments.
    • Residents should expect a wellness check call, prior to the appointment.
    • At that time the resident will be given the option to keep their appointment or postpone to a later date.
    • Other in-home services provide by Environmental Services such as response to basement flooding as a result of a sewer back up will continue.
  • Winter 2021 Update

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    On March 1, 2021 the Water Meter Replacement program re-started. The program is now is 72% complete!
    This city-wide program will ensure the continued accuracy of customers' water bills and improve reading efficiencies.

  • Fall 2020 Update

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    As of November 5, 2020, the Water Meter Replacement program is 60% complete! This city-wide program will ensure the continued accuracy of customers' water bills and improve reading efficiencies.

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  • September 1, 2020 Status Update

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    As of September 1, 2020, the Water Meter Replacement program is 35% complete! This city-wide program will ensure the continued accuracy of customers' water bills and improve reading efficiencies.

  • Water Meter Replacement Summer Update

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    Thank you for your patience as we experienced delays with the Water Meter Replacement program, due to COVID-19. The program is now back to normal service levels. At this point. the City has contacted all areas, except for "Cycle 5" (see larger image under the photos section). Residents should expect information from the Neptune Group in the coming weeks if they have not been contacted already.

  • Water Meter Replacement May 2020 Update

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    The water meter replacement program is partially on-hold. Select properties will be contacted in the coming weeks regarding their water meter.

  • City of Niagara Falls suspends water meter replacement program due to COVID-19

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    In the midst of new developments in the rapidly changing situation with COVID-19, the City of Niagara Falls has made the decision to suspend the Water Meter Replacement program for 4 weeks.

    Anyone with a scheduled appointment that is affected by this will be contacted by Neptune to reschedule.

    If you have questions, please contact the Neptune Customer Service line at 1-800-667-4387.

  • City of Niagara Falls warns residents of on-going water scam

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    On-going concerns brought to our attention claim door-to-door salespeople are selling water filtration equipment or requesting an inspection of water lines/meters–indicating they are working in conjunction with the City of Niagara Falls or the Province of Ontario. There have also been reports of similar scams, with false representatives attempting to arrange appointments with residents over the phone.

    Be advised, the City has no association with the group, and does not support or sell water filtration equipment.

    If a City employee is required to enter your household, they will provide proper identification and will be driving in a vehicle clearly marked as The City of Niagara Falls. If proper identification is not offered, residents are encouraged to request to view it before granting access to their home.

    Please be reminded, however, that there is currently a water meter replacement program occurring within the City of Niagara Falls. This replacement program is expected to continue through to the year 2021. The City has legally contracted NEPTUNE TECHNOLOGY GROUP to contact residents directly regarding their free water meter replacement. Residents are encouraged to verify it is NEPTUNE TECHNOLOGY GROUP in person, or on the phone before providing home access or any confidential information.

    To summarize, the City has only permitted NEPTUNE TECHNOLOGY GROUP to perform work and communicate with residents on their behalf, so there is no need for concern if this business contacts you, and they should not be treated as a door to door sales annoyance.

    Those with safety concerns can contact the Niagara Regional Police at 905-688-4111. In addition, residents can also contact the City's Municipal Works Department at 905-356-1355.

    For more information, contact:
    James Sticca
    Manager of Environmental Services
    City of Niagara Falls
    905-356-7521 ext 6520
    [email protected]