City of Niagara Falls warns residents of on-going water scam

On-going concerns brought to our attention claim door-to-door salespeople are selling water filtration equipment or requesting an inspection of water lines/meters–indicating they are working in conjunction with the City of Niagara Falls or the Province of Ontario. There have also been reports of similar scams, with false representatives attempting to arrange appointments with residents over the phone.

Be advised, the City has no association with the group, and does not support or sell water filtration equipment.

If a City employee is required to enter your household, they will provide proper identification and will be driving in a vehicle clearly marked as The City of Niagara Falls. If proper identification is not offered, residents are encouraged to request to view it before granting access to their home.

Please be reminded, however, that there is currently a water meter replacement program occurring within the City of Niagara Falls. This replacement program is expected to continue through to the year 2021. The City has legally contracted NEPTUNE TECHNOLOGY GROUP to contact residents directly regarding their free water meter replacement. Residents are encouraged to verify it is NEPTUNE TECHNOLOGY GROUP in person, or on the phone before providing home access or any confidential information.

To summarize, the City has only permitted NEPTUNE TECHNOLOGY GROUP to perform work and communicate with residents on their behalf, so there is no need for concern if this business contacts you, and they should not be treated as a door to door sales annoyance.

Those with safety concerns can contact the Niagara Regional Police at 905-688-4111. In addition, residents can also contact the City's Municipal Works Department at 905-356-1355.

For more information, contact:
James Sticca
Manager of Environmental Services
City of Niagara Falls
905-356-7521 ext 6520
[email protected]

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