Alert: Door-to-Door Water Filtration Company Scam

Recent concerns brought to our attention claim door to door salespeople are selling water filtration equipment or requesting an inspection of your water lines–indicating they are working in conjunction with the City of Niagara Falls or the Province of Ontario.

They are also requesting personal information on your utility accounts. You are not required to provide access or information to anyone.

Be advised, the City has no association with the group, and does not support or sell water filtration equipment.

If a City employee is required to enter your household, they will provide proper identification and will be driving in a vehicle clearly marked as The City of Niagara Falls.

Ontario has banned door-to-door sales of water filters, making this activity illegal (as of March 1, 2018).

Read more about the ban and see the list of other items this law applies to, on the CBC's website.

Those with concerns can contact the Niagara Regional Police at 905-688-4111.

Please be reminded, however, that there is currently a water meter replacement program occurring within the City of Niagara Falls. The City has legally contracted NEPTUNE TECHNOLOGY GROUP to contact residents directly regarding their free water meter replacement. This replacement program is expected to continue through to the year 2021. To summarize, the City has only permitted NEPTUNE TECHNOLOGY GROUP to perform work and communicate with residents on their behalf, so there is no need for concern if this business contacts you, and they should not be treated as a door to door sales annoyance.

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