Residential Water Meter Replacement Program

The City is replacing all residential water meters throughout Niagara Falls. The Water Meter Replacement program will ensure the continued accuracy of customers' water bills and improve reading efficiencies.

Neptune Technology Group has been contracted by the City to upgrade all residential water meters over the next two years, neigbourhood by neighbourhood. Homeowners will receive correspondence from the Neptune Technology Group when they are heading to your neighbourhood. Homeowners will need to respond by booking a water meter replacement appointment at a time convenient for you. Installation of the new water meter is free.

Neptune staff will not come to your door without an appointment. If anyone claiming to be from Neptune shows up at your door seeking access to your home without an appointment, you should call Environmental Services immediately at 905-356-1355 to confirm that it is a legitimate visit.

This is a mandatory program in accordance with Municipal By-law 2016-108.

The City is replacing all residential water meters throughout Niagara Falls. The Water Meter Replacement program will ensure the continued accuracy of customers' water bills and improve reading efficiencies.

Neptune Technology Group has been contracted by the City to upgrade all residential water meters over the next two years, neigbourhood by neighbourhood. Homeowners will receive correspondence from the Neptune Technology Group when they are heading to your neighbourhood. Homeowners will need to respond by booking a water meter replacement appointment at a time convenient for you. Installation of the new water meter is free.

Neptune staff will not come to your door without an appointment. If anyone claiming to be from Neptune shows up at your door seeking access to your home without an appointment, you should call Environmental Services immediately at 905-356-1355 to confirm that it is a legitimate visit.

This is a mandatory program in accordance with Municipal By-law 2016-108.