A new City website to better serve our community

We are excited to announce a comprehensive redesign of our municipal website aimed at better serving our community.

This project is driven by our commitment to enhancing the online experience, making it more accessible, responsive, and user-friendly for all residents. Our goal is to create a digital platform that reflects your needs, providing quick access to vital services, information, and customer service.

We invite you to contribute your ideas and feedback to help shape a website that truly meets the diverse needs of our community. Together, we can build a platform that connects, informs, and empowers every resident.

Ways to participate

Website Navigation Study

This study allowed users to test how easily they could navigate the proposed website menu. Participants were asked to find a section of a mock website while the time it took them to find the item was recorded. This study will help us determine what's working and what's not. Thank you for your participation!

Thank you to all those who participated in the Sitemap Focus Group on Thursday, September 26!

The feedback from the sitemap focus group will help shape the new City of Niagara Falls website to serve the needs of our community, from residents and visitors to business owners, staff, and elected officials.

What is a sitemap?

It’s a blueprint for how our website will be structured. It ensures the homepage is easy to use and has an intuitive design.

What was involved?

Our consultant (GHD) gave an introductory presentation with instructions and explained what makes a good sitemap. The draft sitemap was spread out on the wall. Participants worked in small groups, navigated the sitemap, and made suggestions.